Just had a magnatrack screen installed and I’m very happy with the results. Everyone from start to finish was very professional and friendly. The crew that installed the screen, Ken, William, Stuart, and Julio were super nice. They finished the installation rather quickly and braved the chilling temperature. Very appreciative. The only thing I was a bit disappointed with was the amount of time it took and the lack of communication. Initially I asked about the time frame since most other things I had ordered took a while, I was told they were different, was told installation would happen in early Jan., about 4-5 wks and is now mid Feb. Looking at other reviews it looks like I’m not the only one with this issue. I also was the one that reached out to them as opposed to getting a courtesy call with an update about delays. In my opinion, delays are understandable, just let your customers know. Bottom line, would I use them again? Yes, I would.
Reply from American Light Design
Thank you for your detailed feedback, K D. We're thrilled to hear that you're happy with the installation and the professionalism of our crew. We sincerely apologize for the lack of communication regarding the timeline and appreciate your understanding. Your insights will help us improve our communication moving forward. We look forward to serving you again in the future!