Had two 6ft wide and one 12 foot screens installed on outdoor covered porch. Chose magna track after researching competing motorized retractable screens. Their design while most expensive seemed to be most robust and high quality. Give product and installation crew (Seth and Max) 5 star. Overall 4 star because outreach communications following order not very good. After order placed, sales (Nick) advised project mgr would be Mike and he would contact us re schedule etc. Heard nothing until call from a person called Danvick on Friday asking if installation team can come on Monday. Turns out large screen had a flaw and needed to be replaced. Same lack of communication after several inquiries as to when this would happen. Send email to support never got a reply e.g. Phone calls on what’s schedule were answered with they will check but no follow-up. Finally 6 1/2 weeks after initial installation Fred calls on Wednesday if crew can come on Friday. Again very pleased with work by Seth and Stewart this time to replace flawed screen.
Review by Barbara Juedes
4 out of 5 4.0 · · Google review
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